Small Dorset businesses beat the big boys to win national ecommerce awards

(Left to Right) Host; TV’s Jenny Powell, Nik Wyness, The Tank Museum, Dan Morris, JD Ecommerce, Jamie Derrick – JD Ecommerce.
(Left to Right) Host; TV’s Jenny Powell, Nik Wyness, The Tank Museum, Dan Morris, JD Ecommerce, Jamie Derrick – JD Ecommerce.

Bournemouth based eCommerce agency JD Ecommerce, with partner The Tank Museum, Bovington, scooped a national award for the rebuild of the museum’s online shop, which saw a 1483% increase in sales during the height of the pandemic – helping to safeguard the museum’s future.

The Dorset dream team won the Covid Continuity Award at the UK eCommerce Awards 2021 - beating the multi-billion-pound retailer Sainsbury’s in the process, which had two campaigns entered in the same category.


The total redesign and rebuild of tankmuseumshop.org was completed in just five weeks ready for the Black Friday and the 2020 Christmas period, and results were immediate, with sales up by 329% and conversions – site visits resulting in a sale - up by 53% over the 2020 Black Friday Weekend compared to 2019.


The transformation was pivotal in safeguarding the future of the museum, which had been closed for long periods during the pandemic, cutting off its main income stream; the online store became the key channel to generate much-needed income and engage with the museum’s audience.


Trade at the online store, which sells everything from novelty tank slippers to museum merchandise, has remained strong, with site visitors in January 2021 up 1303% on the previous year and an increase of 1483% in revenue from 1st – 21st January 2021 compared to the same period last year. Sales have continued to rise with 2021 looking to be another record-breaking year.


Jamie Derrick, Managing Director of JD Ecommerce, said:
“To come up against one of the biggest businesses in the UK in a national award and be judged to have created a more robust and effective response to the pandemic is phenomenal.


“But even more than that we’re proud to have made such a huge difference for our client and partner The Tank Museum, providing them with a website that not only supported the continuity of their income, but gave it a hefty boost; as a direct result of the rise in revenue they were able to secure the jobs of 20 staff, and actually create another four roles, all during a global pandemic.


“It is a real honour to have played such a big part in the sustainability of this important charitable organisation going forward.”


JD Ecommerce works with an eclectic range of brands from consumer electronics, to food and drink, to skincare, specialising in helping both established names and start-ups grow their online sales. They work with major online platform Shopify, and are the only certified Shopify Experts on the South Coast.


Their redesign of tankmuseumshop.org, funded by a grant to the museum from the UK Government’s Culture Recovery Fund, created a clear and simple site, with an engaging feel, and intuitive user experience.


The new site has helped maximise sales, increasing both conversion rates and average order value using cross selling and upselling techniques, while bespoke ‘curated collection pages’ helped customers discover new products.


Nik Wyness, Head of Marketing and Engagement at The Tank Museum, said:
“The new shop website transformed the shopping experience for our customers. Whilst all e-commerce sites saw a boost during the lockdowns of the last 18 months, the most telling indication of success is that our traffic and sales have continued to grow during 2021. Our Christmas campaign sales are currently up 32% against last year, and we will be working with JD E-commerce through 2022 to continually optimise the customer experience and keep this vital new income stream growing.


“It’s not an overstatement to say that the results of this project has protected jobs at the Museum – and we’re very proud to be part of a partnership whose work has been recognised above some household names in these awards."


The annual UK eCommerce Awards celebrate excellence across multiple online retail sectors, recognising innovation and technology, from website creativity to user experience. The Tank Museum and partners JD Ecommerce were also finalists in the Sports, Leisure and Toys eCommerce Website of the Year category.


This is the third major win for Tankmuseumshop.org, which was awarded Best Online Shop at the Cultural Enterprises Awards and Shop of the Year at the Museum and Heritage Awards. It was also a finalist in the UK Digital Growth Awards
Adds Jamie:
“I’m so proud of all those involved in this site. Winning this award is a real testament to both the courage and innovation of the museum staff, as well as skills and know-how of my development team at JD Ecommerce. I hope it will be also be a profile-boost for The Tank Museum and its ongoing fundraising efforts.”


 

 

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